Jo Malone Lime Basil & Mandarin Cologne

At Elusiev, we take pride in curating and delivering premium fragrances with the utmost care. While we strive to ensure every order reaches you in perfect condition, we also recognize that unforeseen issues can occasionally arise.

Returns & Refunds Eligibility
Due to hygiene and authenticity concerns, we do not accept returns if the plastic layer on the perfume box is opened.

No returns or exchanges are allowed for reasons of personal preference or fragrance suitability.

In Case of Damaged or Defective Products
If you believe your order has arrived damaged, broken, or with the wrong contents, please record a full unboxing video from the moment you open the sealed plastic poly-mailer.

Ensure the video clearly shows: The sealed packaging before opening, the process of unboxing, the issue (e.g., leakage, damage, wrong item)

Send the unedited video along with your order number to our support team within 24 hours of delivery at support@elusiev.com

We will review the footage and get back to you with a resolution. If the claim is approved, you will receive a replacement if stock is available or a refund.

Additional Notes
Refunds, if approved, will be processed to the original payment method within 5-7 working days.

Shipping fees (if any) are non-refundable unless the fault lies with us. We appreciate your understanding and cooperation in helping us maintain quality and trust in every Elusiev experience.

Contact information can be entered here.